Privacy Notice 

Your privacy is important to me and you can be confident that your personal information will be kept safe and secure and will only be used for the purpose it was given to me. I adhere to current data protection legislation, including the General Data Protection Regulation (EU/2016/679) (the GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

I am registered with the Information Commissioner’s Office, reference no: ZB588891

I am happy to chat through any questions you might have about my data protection policy - you can contact me via email on louise@louiseburchell.com 

My lawful basis for holding and using your personal information

The GDPR states that I must have a lawful basis for processing your personal data. There are different lawful bases depending on the stage at which I am processing your data. I have explained these below: 

If you have attended yoga classes or had therapy with me and it has now ended, I will use legitimate interest as my lawful basis for holding and using your personal information. 

If you are currently attending yoga classes or having therapy or if you are in contact with me to consider yoga classes or therapy, I will process your personal data where it is necessary for the performance of our contract. 

The GDPR also makes sure that I look after any sensitive personal information that you may disclose to me appropriately. This type of information is called ‘special category personal information’. The lawful basis for me processing any special categories of personal information is that it is for provision of health treatment (in this case counselling) and necessary for a contract with a health professional (in this case, a contract between me and you). 

Why personal information is collected

​Non-personal and personal information is collected for the following purposes:

  1. To provide and operate the services;

  2. To provide users with ongoing customer assistance and technical support;

  3. To be able to contact visitors and users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred non-personal information to provide and improve services; 

  5. To comply with any applicable laws and regulations

Information collected

​I receive, collect and store any information you enter on my website or provide in any other way. In addition, I collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. I may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. I collect personally identifiable information (including name, date of birth, contact details, email, password, communications); sensitive health and medical information; images (with consent); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

The information you have given is used to fulfil the services offered by Louise Burchell - Yoga, Birth & Wellbeing. I do not and will not sell your details or personal information to any third parties. Your information may only be shared with third parties to comply with legal or regulatory obligations and in the case of medical emergencies.

When you conduct a transaction on my website personal information is collected, such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.  I do not make, and do not allow any other company to make, any attempt to find out the identities of those visiting my website.

Securing your Information​

​​Rest assured that everything you discuss with me is confidential. That confidentiality will only be broken in exceptional circumstances which you can read about in my Counselling Agreement. I will always try to speak to you about this first, unless there are safeguarding issues that prevent this. 

louiseburchell.com uses security and safeguard measures to protect users’ information, including the use of secure server software (SSL), to ensure that your credit card will be protected against fraudulent use while on my site.

I maintain technical, physical, and administrative security measures designed to provide reasonable protection for your personal data against loss, misuse, unauthorised access, disclosure, and alteration. While I am dedicated to securing my systems and services, you are responsible for securing and maintaining the privacy of your password(s) and account/profile registration information and verifying that the personal data I hold about you is accurate and current.

All information collected is stored securely using Squarespace, Mailerlite, Google Workspace and Monzo Business.

How information is stored, used, shared and disclosed

​My website and client database is hosted by Squarespace. Squarespace provides an online platform that allows me to sell my products and services to you. Your data may be stored through Squarespace’s data storage, databases and the general Squarespace applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Squarespace and used by Louise Burchell - Yoga, Birth & Wellbeing adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

If you choose to register or log into my services using a social media account, I may have access to certain information about you.

I keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.

I will keep a record of your personal details to help services run smoothly. These details are kept securely on a password protected laptop and mobile phone and are not shared with any third party.

I will keep brief, anonymised notes of each counselling session, these are kept securely in Google Workspace which is password protected and requires two-factor authentication.

Once counselling has ended your records will be kept for 2 years from the end of our contact with each other and are then securely destroyed. If you want me to delete your information sooner than this, please tell me

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Communication

​I may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates, or as otherwise necessary to contact you to enforce the user agreement, applicable national laws, and any agreement I may have with you. For these purposes I may contact you via email, telephone, whats app, text messages, and postal mail.

If you don’t want me to process your data anymore, please contact me at louise@louiseburchell.com 

Cookies and other tracking tools

Squarespace may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how they use such technologies and how you can refuse certain cookies is set out in the Squarespace Cookie Notice.

I also use Google Analytics so that I can continually improve my service to you. You can read their privacy notice here and their terms of service here.

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Your Rights

I try to be as open as I can be in terms of giving people access to their personal information. You have a right to ask me to delete your personal information, to limit how I use your personal information, or to stop processing your personal information. You also have a right to ask for a copy of any information that I hold about you and to object to the use of your personal data in some circumstances. You can read more about your rights at ico.org.uk/your-data-matters 

If I do hold information about you I will: 

  • give you a description of it and where it came from; 

  • tell you why I am holding its, tell you how long I will store your data and how I made this decision; 

  • tell you who it could be disclosed to; 

  • let you have a copy of the information in an intelligible form. 

You can also ask me at any time to correct any mistakes there may be in the personal information I hold about you. 

To make a request for any personal information I may hold about you, please put the request in writing addressing it to louise@louiseburchell.com 

If you have any complaint about how I handle your personal data please do not hesitate to get in touch with me by emailing to the contact details given above.  I would welcome any suggestions for improving my data protection procedures. 

If you want to make a formal complaint about the way I have processed your personal information you can contact the ICO which is the statutory body that oversees data protection law in the UK. For more information go to ico.org.uk/make-a-complaint

Privacy Notice Updates

I reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If material changes are made to this policy, I will notify you here that it has been updated, so that you are aware of what information is collected, how it is used, and under what circumstances, if any, I use and/or disclose it. 

 

Contact

​If you would like to access, correct, amend or delete any personal information held about you, please contact louise@louiseburchell.com